"Alfa-Forex"
| Login | Stone |
|---|---|
| Company name | Alfa-Forex |
| The date of first request | 2016-05-11 |
| Complaint date | 2016-05-26 16:09:30 |
| Complaint status | Scam 2 | 2 |
| Supporting files |
Text of first request
| Text to Forex Truth | Alfa-Forex canceled my profit on 4 deals. I was trading AUDUSD and AUDJPY. They only referred to the 4.5 clause when I asked them in my complaint whether there were non-market prices. They said that my deal on AUD/USD was opened with bid 0.77039; and on AUD/JPY bid was 81.855. As they said, there were no such prices in the market at that time; it was allegedly seen on Bloomberg. I don't understand why broker didn't warn that prices were non-market and why it avoided responsibility for the price falsification? Also, these prices aren't deleted from graphics yet. |
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Comments (3)
Yes, they have stupid agreement. That's why I've srtopped trading with them.
I'm not sure that they will explain to you all the reasons of their decision. Nearly always they communicate like this: “Why did you cancel my profit?” – “There was non-market prices. It is written in the Agreement that you signed before you opened an account”....
It seems to me that Alfa-Forex didn't delete profit with orders, but quickly erase all history to remove all evidences, no?